Policies and Procedures
If you're looking for something and you don't see it below, please be sure to contact us.
Technical support is often provided 7 days a week, 24 hours a day, excluding holidays. However, we guarantee support representatives to be available in our helpdesk Mon-Fri, 9am - 5pm PST. Support provided outside normal business hours is provided by representatives volunteering their own time during non-business hours. We are located in the United States (Southern California) and only provide technical support in English.
Telephone support is available but before technical support is provided via telephone, a support ticket must be opened. If the representative is unable to resolve the issue via support ticket, he or she will escalate the ticket to telephone support and will provide the customer with their direct toll-free line to call for further assistance. Telephone technical support is only available during office hours which are Mon-Fri, 9am - 5pm PST.
We have a 30 day, no questions asked, money back guarantee on all iDevAffiliate licenses. Simple as that!
Once installation or setup services have been completed, the fee is non-refundable.
Download Period and Upgrades
With your purchase of your product you receive 1 year of free download and upgrade service. When downloading your product for the first time, be sure to save the download in a safe place. If you need a download and your 1 year of free download service has expired you'll need to purchase the download/upgrade service which is $89.99 for an additional 1 year of service. If your download period has expired, we cannot send you a download of your original purchase.
Unauthorized Resale of Products
iDevDirect LLC does not allow the unauthorized resale of products and will pursue any means necessary to prevent it. This includes contact from our attorney, an abuse report to your web host and charges filed with local authorities, the Federal Bureau of Investigations (FBI) and the Federal Trade Commission (FTC). It is a Federal crime to illegally resell software on the Internet. Our products are protected under copyright in the USA.
Transfer of License
License keys are non-transferrable. We do not allow transfer of license from one owner to another.
In no event shall iDevDirect LLC (or it's employees) be held liable for any direct, indirect, consequential, special and exemplary damages, or any damages whatsoever, stemming from the use or performance of any information, products or services provided through this web site, even if this web site has been advised of the possibility of such damages. Although iDevDirect LLC does its best to maintain the information, products and services it offers on the website, it cannot be held responsible for any mistakes, faults, lost profits or other consequential damages arising from the use of iDevDirect LLC products.
If you wish to subscribe to our mailing list, we require your email address. We never sell or rent our databases and we never make your personal information public. We do not engage in SPAM. Any email you receive from us will be with regards to your purchase and/or technical support.