LIMITED SUPPORT NOTIFICATION
Our support staff will be at a conference between 02-24-2008 and 03-02-2008. During this week, technical support in the Helpdesk will be limited and telephone support will not be available. Please expect delays in receiving a response to your ticket. We will be doing our best to provide technical support via Laptop and Mobile 5 / PDA. Installations will be on-hold during this time and will resume on 03-03-2008. Normal response times will resume on 03-02-2008. We are only out of the office once or twice a year and we thank you for your patience and understanding.
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Technical support for iDevAffiliate is provided using several different methods.
- Helpdesk Support Tickets
- Live Support via Live Chat
- Toll-Free 800 Telephone Support
- Mobile 5 Ticket Response (via cell phone)
- Video Tutorials
- Knowledgebase
- Miscellaneous Customer Tools
Helpdesk tickets are handled 24 hours a day, 7 days a week. Support requests must first be initiated via a technical support ticket. If needed, we will escalate your support ticket to require telephone technical support. In this case, your support representative will respond to your ticket with our toll-free number and his or her extension.
We are located in the United States (Southern California) and only provide technical support in English. Telephone technical support is only available during office hours which are Mon-Fri, 9am - 5pm Pacific Standard Time (PST).
